Legal

STATIX — Refund, Cancellation and Delivery Policy

Provider: STATIX SOFTWARE (Pty) Ltd (registration number 2026/808282/07), South Africa · Contact: info@statix.engineering · Version: 0.2 · Effective date: 13 October 2026

This policy explains how you receive STATIX, how you cancel a subscription and when we refund a payment. It forms part of the Terms of Service (section 4).

1. What you buy

STATIX is structural-engineering software sold as a subscription, paid monthly or annually in South African rand (ZAR). Prices, including VAT where it applies, are shown on the plans page before you pay.

2. Delivery

• STATIX is delivered digitally. Nothing is shipped and there are no delivery costs.
• Your paid plan becomes active on your STATIX account as soon as the payment provider confirms your payment, normally within a few minutes. You use it in your web browser at statix.engineering; desktop add-ins (such as STATIX 2D for AutoCAD) are downloaded from your account.
• Our payment provider emails you a receipt for each payment. If your plan is not active within 24 hours of payment, email info@statix.engineering and we fix it or refund you.

3. Cancellation

• You can cancel at any time: email info@statix.engineering from your account email address (we confirm the cancellation by email within 2 working days), or use the cancel link in the subscription email from our payment provider (PayFast).
• A subscription renews automatically at the end of each paid period until you cancel. After you cancel, no further payments are taken.
• The cancellation takes effect at the end of the current paid period. You keep full access until then. Your account and your saved work stay available on the free plan afterwards, and you can delete your account at any time.

4. Refunds

• Cooling-off. Where the cooling-off right of section 44 of the Electronic Communications and Transactions Act 25 of 2002 applies to you, you may cancel within 7 days of your first payment and we refund it in full, within 30 days of your cancellation.
• Mistakes. If you were charged twice, charged the wrong amount, or charged after you cancelled, we refund the incorrect amount in full.
• Service failure. If a paid feature does not work as described and we cannot fix it within a reasonable time, we refund the unused part of the period.
• Otherwise (orders paid in rand), payments for a period that has started are not refundable and we do not refund part periods (Terms of Service 4.4). This does not limit any right you have under the Consumer Protection Act 68 of 2008 or other law.
• Refunds are paid to the card or account used for the payment, through our payment provider, normally within 7 to 10 working days of our approval.
• Orders outside South Africa (US dollars or euros). These orders are sold by our international reseller and merchant of record, Paddle.com. For them you may ask for a full refund within 14 days of a payment, for any reason. Ask at paddle.net or email us; Paddle pays the refund to the card or account you paid with. Paddle's buyer terms apply to those orders as well.

5. How to ask for a refund

Email info@statix.engineering from your account email address with the date and amount of the payment and the reason. We reply within 5 working days.

6. Changes

We may update this policy. The version that applied when you paid applies to that payment.